Client testimonials

Webster and Associates were a godsend to me. At the lowest point of my life they were willing to take on the challenge of trying to find compensation for my brain injury. The staff were always there for me, listening, helping and trying to find answers. Without them I don't know where I would be. Yes I got monetary gain from my malpractice suit, but they helped in so many more ways. I got to see the right doctors that made more sense of what I was going through, they kept in constant email contact with me to make sure I knew what was going on, Barbara in particular worked long diligent hours to make sure that my claim was clear and well put together.

Thank-you!

Heartfelt appreciation can be very difficult to express, especially in this overly dramatic world of ours. Words like ‘phenomenal’, ‘fabulous’ and ‘awesome’ roll off of the tongue far too easily. All of you at the office have been notably helpful, kind, caring, and understanding throughout the challenges that the last 5 years have presented. You have made a huge positive difference in my life. I am very happy with the outcome and in looking back would not change a thing. I was able to touch on a side of life that few have the opportunity to see. You have all played your rolls perfectly in this wonderful, yet tough, journey. Peace, health and happiness to everyone.

Thank you,
Frank P

You will never know what my having changed direction to work with you all has meant to me; it is beyond the dollars and cents, although that really helps! Rather it's about the you all afforded me from day one. You are all a very gracious, hard working and overall dedicated group of individuals.

It seems trite to say 'thanks', but that is the essence of my gratitude.

Best wishes,
Frances & Buddy

In October of 2001, I sustained a severe brain injury as the result of an accident. Brian Webster of Webster & Associates was recommended to my parents by staff at the hospital. My parents contacted & met Brian Webster shortly thereafter. My parents have since told me that Brian and his team were "nothing but the best". They were a great support for my family during a very difficult time.

Brian Webster and his devoted team placed my recovery first and foremost. They made arrangements for me to see various skilled professionals to help me cope and work with the many challenges before me as the result of my brain injury. Initially, I did not want any help as I thought I was "fine". But they demonstrated sensitivity and patience as they knew and understood what I was going through.

Webster & Associates did a great job sifting through information with a fine tooth comb. From investigating the scene of the accident to preparing for trial, Webster & Associates made certain that no rock was left unturned.

I recommend Webster & Associates to anyone having sustained a brain injury. You can count on them to provide you with the best medical and legal services so that you can recover to your fullest potential and get what you deserve.

I would like to say thank you to Brian Webster, Daniel Corrin, Dee Rogers and Pascale Robichaud for all of your help and devotion over the years.

Sincerely,
Anny F

Brian Webster has represented my niece and I in a brain injury case since 1993, this case was extremely difficult, and very complex. This case was finally resolved this last spring, with the ruling in our favor. During this time his main focus and concern was on the care needed for my niece and how we could get that, his own personal gain was never a concern. He and his staff have always been available to me (24/7). They have been very supportive, understanding and caring. They were totally dedicated to my family and I.

Brian Webster has done a lot of research on traumatic brain injury, and continues to be in touch with what is new. He also has contacts within the medical community, and was able to help in finding those specialists that were needed to be able to prove to the courts the severity of the injury. Brian Webster fought a good fight against I.C.B.C. They were always out there trying to distort the facts, and discourage us but Brian was able to have the truth heard.

I would not hesitate to recommend Brian Webster to you. He is honest, fair, a hard worker, he is knowledgeable in brain injury and has a heart for those that are injured. And a very good lawyer. He has gone the extra mile for us time after time. And I believe that he would do this for all of his cases.

Please do not hesitate to call me if you have any questions or concerns about Brian or Webster & Associates. In my opinion they, (Webster & Associates) are the best, and can do the job.

Sincerely,
Janet L

On September 29, 1996 our 31-year-old son was hit head on by a driver who had fallen asleep at the wheel and crossed the centerline on the highway. As he lay in a coma in the ICU of Vancouver General, we were told that he had suffered a serious brain injury and may not make it. He had also suffered other extensive injuries throughout his body.

Brian Webster was recommended to us by a councilor at Vancouver General. Immediately upon meeting Brian Webster we all felt that he was the right person to represent our son. He was very patient while we described our son's accident and the injuries he had received and with the many questions we all had about the future. Brian started the ball rolling immediately and assigned us a caseworker who was a former employee of G.F. Strong. Everyone, including ICBC, treated our son like gold and we believe this had a lot to do with the respect everyone had for Brian.

Not only is Brian Webster excellent at his job, he treats his clients as if they are part of his family. He met with us many times either at the hospital or the rehabilitation centre, he came into his office on a Saturday and he visited our son at his home to make sure everything was all right. He even took the time to make sure the settlement money was invested properly in order to take care of our son for the rest of his life.

We feel that our son received the best possible medical attention and rehabilitation as well as the best possible settlement he could have received all because of the dedication of Mr. Brian Webster and his staff. Because of Webster & Associates, our son will live a long and happy life.

Thank you Brian!
Kaare B, Unnie B & Family

I was involved in a very serious pedestrian accident in 1990, which left me with a brain injury. Brian Webster was referred to my family to assist us with the legal proceedings that arose from this accident. It turns out that Brian did more than just help us with the legal process. He made sure that I received the best care and therapy possible.

Brian first started working for me through my family, as I was in no condition to know what I needed. He spent a great deal of time and care making arrangements for us. Brian was faced with a great deal of obstacles in my case due to the precedence that it set. He researched any all avenues of assistance for my family and myself, and was able to push the necessary institutions to provide the needed care. He also located the necessary specialists to conduct tests and prove areas of weakness that others had missed. I was made to feel as though my disabilities were not real until Brian found the researchers to do the specialized testing that in the end pinpointed the damage that was causing my problems. The researchers that worked on this sort of testing were located in Eastern Canada and also the United States, so I went there to ensure that all tests were conducted correctly. After all the testing was complete Brian proceeded with building my case.

I am still not fully aware of all that went into representing my story in the courts, but what ever needed to be done was. I was provided with best possible care and assistance during and after the settlement thanks to Brian. He is truly the person that made my life more comfortable and bearable to live. Thank you Brian for all that you have helped me with.

Yours sincerely,
ND

Thank you so much... for taking the time to be there when I needed you. Thanks for helping to see me through so much.

Thank you for taking the hours out of your own precious days to make a little more sunlight shine in mine.

Thank you for being a generous soul and a beautiful spirit in a world that could use a million more people just like you.

Thanks so much for everything you've done and for all that you continue to do.

You're the best and you're appreciated more than words can say.

From,
Raymond and Sharon F

On September 13, 1996 my son Aaron age 19, was a seat belted back seat passenger involved in a single vehicle accident. There were no drugs or alcohol involved in this accident. My son received a star burst fracture of the C7 vertebrae. This caused him to become an incomplete quadriplegic. There are no words to describe the grief and shock our family felt. During the initial stages of my son's treatment I was quickly learning the complications and future care needs associated with an injury of this magnitude. At this time I was being asked to sign insurance forms and speak with adjusters from I.C.B.C., I was hearing terms such as part 7. I decided at this point to retain a personal liability lawyer to help me ensure that my son would receive the best care and rehabilitation possible, and that his future care needs would be addressed. As well as his long term permanent disabilities.

At this time I obtained the names of six law firms and lawyers. I interviewed them all. I then narrowed it down to three and had them meet my son. At this time we felt most comfortable with Brian Webster.

Some of the things that my son & I took into consideration were:
1. Experience in the area of spinal cord and traumatic brain injury.
2. Commitment to rehabilitation.
3. Ability to explain the litigation process to us and involve us in every decision.
4. An understanding of our financial position.
5. Honesty or integrity.

We felt that Brian Webster met these considerations. With Brian's help we assembled a team of dedicated and knowledgeable professionals, from Janice Landy our Private rehab Consultant to Dee Rogers, Brian's legal assistant, no area of my son's representation or rehabilitation was left unattended to. Almost 4 years later my son has had a remarkable recovery. He is walking and has full body function, with some neurological deficits. I can attribute this to his unwavering dedication to rehabilitation and Brian Webster's devoted team. My son's litigation was settled at mediation. But, this is not to say that Brian Webster had not prepared an excellent case had the mediation not been successful. I felt, had we gone to trial, that my son's interests would have been well protected and represented as well as his future secured with Brian Webster leading this case through trial.

If you are reading this letter you have my deepest sympathy. Should you or your family need to retain a personal liability lawyer, I believe that you would be well served by Brian Webster and Associates.

Yours truly,
JGT

Having a family member getting involved in a serious car accident is a tragedy. Besides taking care of your loved one, you also run into the emotion feeling and legal problems. When my daughter had her accident four years ago, I ran into the above crisis. It is very difficult for me to handle it. Fortunately, my business clients and the Head Injury Association gave me some references on seeking a lawyer to deal with the legal matter and we chose Mr. Brian Webster because he was on both reference lists. Without disappointment, Mr. Webster had excellent performance on my daughter's case. More important, Mr. Webster, as well as his support staff, cares about my daughter and my family. Whenever we needed help, they are always there for us.

Thank you very much Mr. Brian Webster and his support staff!

- Deborah L

I have known Mr. Brian Webster for the past five years. At the age of 22, I suffered a serious head injury. Brian Webster was the name that was recommended to myself and my parents for help with such a personal injury claim.

It was very encouraging to be introduced to Brian Webster, who had had much experience and a very good reputation in this area of law. It was comforting to have such a person on my side. Not only was Brian always available to answer questions and offer advice, but he also assisted me in pursuing help with some of the new personal challenges that I was facing. Brian and his associates constantly kept me in the picture and had a positive attitude throughout my case.

I highly recommend Brian Webster for his hard work, honest approach, and high level of professionalism.

Sincerely,
Stephen P

I am writing this letter to try to express the feelings of gratitude and complete satisfaction that have accompanied my ongoing association with Mr. Webster's firm. With no fear of remorse I can recommend him, and his associates, fully and completely to anyone who should find themselves in a predicament as dire as the one they rescued me from.

After my life, and much of my skull, were shattered by a senseless hit and run accident, Webster and Associates helped me reclaim the possibility of a productive and healthy future. I would especially like to thank not only Mr. Webster, but M. Dee Rogers, his legal assistant, whose help and support were invaluable to me.

I cannot say enough about this fine group of professionals. Courteous to their clients, friendly with one another, yet savage with ICBC lawyers. Trust them. They really are on your side.

Sincerely
Peter W

This letter is to thank you for a job well done. You skillfully and successfully carried us through the legal process with ICBC. You could do this because of your legal skill and experience but more importantly because of your patience and ability to handle my brain injured daughter, Sarah. As you know we had consumed two lawyers before you and the case was a bit of a mess when you agreed to take over. I sometimes wonder if you regretted your decision.

Because of Sarah's lack of insight, ideas have to be carefully presented to her and reinforced. She can't perceive herself to be outside of things or feel backed into a corner. This is to mention only a few of her deficits. You were able to conduct a legal case and handle her with kid gloves even outside the court room while the trial was in process. You navigated our way to a successful settlement. Thank you. Sarah is immersed in helping animals through the Wildlife Society and working towards a course in becoming a veterinary technologist. I'm not sure she will achieve her goal but she is taking very positive steps towards it.

These years since the accident have been difficult for our family. I nursed my father through cancer the last year of his life, my younger daughter was diagnosed with Crohn's, recently spent 2 months in hospital returning home with a illeostomy, I returned full time to teaching and left my husband.

I am trying to help Sarah as much as I can but I don't want to be pulled down again and she seems to do better when she learns through life experience or from anyone other that her mother. Knowing that she will never want for money makes things so much easier. I am still looking for an opportunity to persuade her to accept the help of a counselor, she could benefit in so many ways. She is currently realizing she needs a tutor for her high school updating courses. The story goes on. I know you still have occasional contact with Sarah, not always positive, but thanks for your patience. Also Dee, you are included in this. you are a very important part of the team.

Since I initially wrote this I have returned to you for help and advice. Although the case is technically over, Dee spent quite a while talking to me on the phone and, Brian, you phoned me twice to make sure you returned my phone call and patiently answered my questions and explained legal matters for me. You also invited me to call whenever I need further help.

Feel free to use me as a reference for anyone trying to decide on a lawyer. I've been there done that, both the wrong way and the right way.

Thanks again Brian and Dee.

Yours truly,
Diane R

As a parent of a survivor of a Traumatic Brain Injury I cannot stress how important it is for the survivor and family to have the right legal representation. During the first months of my son's injury we were in a fog-like state, not knowing what to expect for his future and grasping at any improvements and suggestions that the great medical staff at Vancouver General Hospital could provide. They directed us to the BC Brain Injury Association, a wonderful advocacy organization for survivors and their families, and they, in turn, provided a list of lawyers. We chose Brian Webster as our lawyer. A choice we wouldn't regret.

Brian and his professional and caring staff quickly and quietly moved in the background to put the medical support in place for both our son and our family's peace of mind. He was instrumental in helping to condition us to what the future would hold. He recommended councilors and case management people to help us deal with the day to day complexities of our son's injury. Most of all, Brian and his staff were available to us at any time, day or night. It has now been 4 years since our son's accident. With the litigation behind us, Brian and his team are still keeping in touch to see if we are alright. I would recommend Brian Webster not only because he understands the needs of survivors, but more importantly, cares about all our futures.

Yours truly,
Mike R

My journey of life took a permanent sharp bend on June 30, 1992. My husband, Arthur, as a pedestrian, was struck by a half-ton truck in Surrey, B.C. He was taken by ambulance to the Royal Columbian Hospital emergency ward with multiple skull fractures. He was put on a ventilator, stabilized, and sent to ICU. I was notified via telephone as our home is here in Austin, Manitoba. Art had been out in B.C. with his semi tractor and trailer for work. Six members of his family and myself caught the first available plane out, 6 a.m. July 1, 1992.

Following a very long trip and expensive taxi ride we found Art in ICU. He was in a comatose state, with a very swollen head and many tubes. One look at him removed all hope that he was not seriously injured. We were shown x-rays and results of cat scans. Due to the impact Art had sustained severe brain injuries, some areas of injury much larger than others but damage throughout his entire brain.

We stayed many hours a day at his bedside whenever we were allowed into the ICU. On July 6, 1992 Art's sister, Kathy, and I were looking for information on the brain. We are both nurses but if one is not working in a neurological area you soon forget. The ICU did not have any books for us to learn from and suggested we call the BC Brain Injury Assoc. which we did that day. At that point in time we did not get the requested material but received some very valuable information which would be of benefit for Art's future. The client co-ordinator, Janice Kell, asked, Have you got a lawyer? We were quite taken aback. A lawyer-well no! In the state of mind we were all in no one had thought of a lawyer or that we might even need one. We were given three names of lawyers and the first one we made arrangements to meet with was Brian Webster. We were impressed from our first conversation with Brian as he suggested he would come over to us in New Westminster from his office in Richmond as we had no vehicle to go to see him. He was very professional but at the same time we never felt he talked down to us. Over the weeks and months that we worked with Brian we realized he knew a great deal about brain injuries and the devastation that not only the survivor but the whole family has to learn to deal with. He encouraged me to learn as much as possible about brain injury and its effects on the survivor. At first I just wanted to take Art home but I slowly came to realize he would need many things such as a great deal of rehabilitation. Brian encouraged me to go to Winnipeg and look into the program there and then to do the same with the G.F. Strong Centre in Vancouver so I would feel informed when making that very important decision for Arthur. The committeeship that I had to apply for Arthur was a very difficult thing to do for [and] in so doing I had to admit to myself that Art was so seriously injured that he could not make decisions for himself. Brian thoroughly explained the process to me and supported me through this very emotional time. When preparing for trial I felt that Brian was very well prepared. For example he hired an expert to lay out the cost of future care for Art. Things like this I would never ever have thought of - I was still unrealistically thinking of taking my husband home, looking after him and everything would be fine!

I knew from the beginning that Brian was there to ultimately see that his client Arthur was taken care of in the best possible way. But I also soon realized he was there for myself and the family too as Brian knows that brain injury not only affects the survivor but every member of his/her family as well.

I have been able to phone Brian any time of day. If he is not available he always phones me back. It is nearly seven years since Art was hurt and though I don't have to call Brian as often any more, when I do need help or information he is still always there for Arthur, myself and the family --- he really does care!

- BW

Three years ago, my daughter, Michelle (age 19) was walking on the side of the highway and was struck by a drunk driver and left to die! Fortunately, her walking companion was able to quickly flag down a passing car. Due to the quick response of the ambulance, local emergency ward, air evacuation team, Vancouver General's emergency ward and neuro-surgical doctors, her life was saved.

Michelle was in a coma for 2 months and when she came out of it, was left with many problems: complete right side paralysis, blind spots in her vision and no long or short term memory to name a few. After three years, Michelle is still working to put her life back together.

If you are reading this you may be going through something similar, maybe less, maybe more and you will need a lawyer. If you are like me, the last thing you want to do is pick a lawyer. You need to do this anyway. Not only because you will be dealing with the police and ICBC who have their own lawyers with years of experience, but also to get the best help available from the doctors, hospitals and rehabilitation community, which at the beginning is the most important.

I am recommending Brian Webster and his team (Webster & Associates). I have been working with Brian for over three years now and have been more than impressed with his abilities and compassion. He or members of his staff have been there with good answers or advice anytime I had questions or concerns. I have also found that he was not only one step, but normally three or four steps ahead of any other lawyers we had to deal with, and with the criminal and civil litigation, long term disability insurance companies and ICBC, there have been quite a few.

Also, Brian's experience with head injuries has been a great help in finding the best help for Michelle's ongoing rehabilitation. His recommendations for doctors and therapists have contributed to Michelle's near complete recovery. His battles with ICBC and the long term disability insurance company have provided for her financial future, no matter what.

Through all our troubles I do not believe I could have chosen a better person or lawyer to be at our side.

I would be please to speak with anyone who has a family member or loved one who has been injured and is considering the services of Brian Webster of Webster & Associates.

Sincerely,
Doug C

Carol and I both want you to know that you have made a real difference in what was probably the worst three years of our lives. It was your help, understanding and often times with a patience that helped us deal with the emotional as well as the legal issues of Paul's injuries. You knew what we needed and where to get it before we did and so we were able to benefit from being directed to some great professional people. I could go on but to put it in a nutshell. Boy, did we make the right decision for Paul, you truly are an honourable man.

Just a little something to let you know that over the past two and a half years, we have appreciated very much how supportive and reassuring all of you have been even when things were hectic. Just knowing that we could phone the office any time and you would point us in the right direction was very much appreciated.

Rob and Carol B

When my son suffered a traumatic brain injury in a car crash in 1998 I was truly overwhelmed. I needed not only legal advice but understanding, support and information about what was happening to my son and our family.

I needed help navigating through the bewildering maze of medical services, legal issues and of course, dealing with ICBC.

Brian Webster and staff were professionally competent, consistently available, compassionate and highly effective in the role as my son's advocate. Webster & Associates were far more than a legal counsel. They became key members of Kevin's team.

Brian not only assisted in the daily challenges of coordinating services, but also prepared for future long-term issues that he knew we would eventually face.

Although our case has reached a reasonable legal resolution, Brian Webster and Associates remain an important part of Kevin's team. I am grateful for having Brian for counsel and would without reservation recommend Brian Webster & Associates.

Carol B

Thank you for giving myself and family the care and kindness we needed but could not see was missing while trying to recover after my accident. Thank you for being the one attorney to prioritise rehabilitation for me and council and guidance for my loved ones. Thank you for your clear and strong legal representation. Thank you for your integrity. The greatest comfort was knowing you care and are the finest Brain injury counsel in British Columbia.

The incredible representation you gave us was always echoed by the strength and ability of everyone involved from staff workers to therapists and doctors. All individuals associated and in concert with Webster and associates were clear, concise and most importantly caring. Thank you.

I have met several individuals suffering from brain injuries since I was hurt yet none of them have been to court faster than you were able to get us in front of a judge. While my situation had several problems regarding liability you were still able to get us an incredible settlement and give us a chance to put out lives back together. Thank you.

Thank you, will all our hearts, love

Tony B and family

We are really glad that we called Brian Webster when our son was involved in an accident a few years ago.

Things didn't look very good and a lot of lawyers would probably have told us that they couldn't help us, but Brian thought it was worth taking to examination for discovery. That resulted in us proceeding and our son now has recourses that he never would have had if not for Webster and Associates. This has given us some breathing room and money is not a huge concern anymore.

We are grateful to all the staff they are very approachable and made us feel at ease. If you had chosen Webster and Associates you are in good hands.

Kim and LaDane M

We really do appreciate all you folks have done for us. We have not been ourselves. So hopefully I won't be calling you crying anymore. It has been difficult but you folks always managed to keep calm, like an anchor for us, thank-you all! I really do miss your comforting voice Dee. Hi to Brian, we think of him often. He helped us through allot of unsettling times. Daniel thank you for your kind ways in dealing with us. Pascale thanks for always making me feel comfortable to call the office.

This has been and continues to be a difficult road to travel, but it is not nearly as bad as it would have been if we didn't have you to help us out. Also to share Codey and I were travelling down the road the other day, and he noticed that he could see the moon. It was day time and he looked at me shocked and said" Is that the moon" I smiled and said "yes it was" "No Way!" he exclaimed,shocked and surprised and amused. You see we have learned that in addition to the sad losses that occur with brain injury, there are also some moments that are new and wonderful. Now maybe tomorrow or another day this may happen again as we are driving down the road in the daytime. Codey will be amazed at something he has just rediscovered, or it may be seeing the moon again in the daylight for the first time in his memory. Sharing it with us again,with no recall of ever having shared the same before. But instead of feeling absolutely heart broken that he does not remember this simple fact, we try and share in his joy of the moment of discovery.

Thanks,
Ginny G

Our family would like to thank you and express our sincere appreciation to you for successfully representing our loved one. When Codey was critically injured as a passenger in a motor vehicle accident at 18 years old in August 2000, he was smashed up pretty badly. Once he was out of his 13 day coma and we felt he would live, our whole family was very frightened for Codey's future. Brain Injury is a very scary injury we had to suddenly learn about. We live in a small North Okanogan/ Shuswap community and we felt isolated and very vulnerable about taking on the task of getting proper rehabilitation and proper compensation. You were highly recommended to us and it was a powerful offering of advice. Your city location was advantageous to our rural location. Dealing with two insurance companies from different provinces at the same time increased the difficulty of this case. We feel your expertise was crucial in obtaining a favourable out of court settlement for Codey. Your firm's unique combined abilities to advocate and educate enabled Codey to receive the needed rehabilitation in a timely manner. You made sure Codey did not go without rehabilitation by getting the funding needed, when it was needed. We are very pleased and comforted knowing he has received care by some of BC's finest medical professionals. We want to also give thanks to the excellent service provided by Daniel Corrin, Dee Rogers and Pascale Robichaud. It is now over 5 years, since Codey began his journey as a traumatic brain injury survivor. While his journey continues he is able to do so with . Thanks to you and Brian his rehabilitation can continue. As we faced each hurdle, you encouraged and supported us every step of the way. The assistance and guidance to every member of Codey's family after this major life altering event was given with wisdom and compassion every step of the way. We will be forever grateful for the unshakable loyalty to your client, demonstrated by all of you and Brian Webster. We thank you for taking on this difficult case. We look forward to and will be honoured to have you representing Codey in any future needs. Please let others known they can call us for a referral to your firm.

Sincerely,
The G Family